Privacy Policy

Who We Are

NOSTOS is an independent retail business operating at 3940 Buford Hwy Suite B110, Duluth, GA 30096. The data controller for nostos.market is the business owner, who can be reached at will@nostos.market or (404) 590-7887.

Information We Collect

When you place an order, we collect the name, shipping address, billing address, email, and phone number you provide at checkout. Payment card details (number, CVV, expiration) are never seen, stored, or transmitted by NOSTOS — they go directly from your browser to our PCI-compliant payment processor (Stripe). NOSTOS only receives a confirmation token, the last four digits of the card, and the card brand for receipt and refund purposes.

When you join the email waitlist, we collect your email address. When you contact us by email or phone, we retain the message content for customer service purposes.

How We Use Your Information

Order data is used to fulfill, ship, and support your purchase, including providing tracking information, processing returns, and complying with tax and accounting requirements. Email addresses collected via the waitlist are used solely to notify subscribers about new arrivals, restocks, and storefront opening news. We do not sell, rent, or share your information with third parties for marketing purposes. You may request removal at any time by emailing will@nostos.market.

Third-Party Services

We share the minimum information necessary with the following service providers to operate the store:

• ·Stripe — payment processing. Receives card data, billing address, and order total directly from your browser. Governed by Stripe's privacy policy.
• ·USPS, UPS — shipping carriers. Receive the name and shipping address on the label.
• ·Resend — transactional email. Receives the email address and message content for order confirmations, shipping notifications, and customer service replies.
• ·Cloudflare Pages — site hosting. Logs standard request metadata (IP address, user agent) per Cloudflare's privacy policy.
• ·Google Fonts — typography. May set cookies per Google's privacy policy.

Cookies & Tracking

nostos.market uses minimal browser storage — sessionStorage for cart contents and waitlist deduplication. We do not set advertising cookies. The payment processor (Stripe) sets cookies on its checkout pages for fraud prevention; these are governed by Stripe's privacy policy.

Data Retention

Order records are retained for seven years to comply with US tax and accounting requirements. Waitlist email addresses are retained until you request removal. Support messages are retained for two years.

Your Rights

You may request access to, correction of, or deletion of your personal data by emailing will@nostos.market. We respond to verified requests within 30 days. NOSTOS does not sell personal information.

Children

NOSTOS is not directed at children under 13 and does not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, contact us and we will delete it.

Contact

Questions about this policy: will@nostos.market · (404) 590-7887 · 3940 Buford Hwy Suite B110, Duluth, GA 30096.